You can shop online or visit our stores in Concord, Mississauga, Scarborough, or Moncton. Orders can be placed online for in-store pickup or completed directly at any location.

Currently, The Tile Shoppe offers pickup only. For large orders, you can arrange delivery through a third-party transport service. Our team can help coordinate this if needed.

You’ll receive an email or call once your order has been processed and is ready to collect from your chosen location.

We restock regularly! Our staff can confirm restock timelines or recommend similar tiles available in-store.

Yes — registered contractors and design professionals can access special pricing on bulk or repeat orders. Ask your local Tile Shoppe representative for details.

Yes. Always keep the same water-to-powder ratio as specified on the package to ensure consistent results.

Yes — if the existing surface is stable, clean, and well-bonded. Always use a bonding primer before applying new mortar.

No. Paint must be completely removed before applying waterproofing products for proper adhesion.

No. Paint acts as a barrier — the surface must be mechanically stripped before applying adhesive or mortar.

Tiles should not be bonded directly to OSB. Always use an uncoupling membrane or cement board between OSB and tile.

Use Primer T (diluted 2:1) or ECO Prim Grip before applying adhesives to ensure a strong bond.

Wait at least 72 hours after grouting before exposing your shower to water.

Use a dry cloth for light haze. For stubborn residue, try UltraCare Epoxy Grout Haze Remover for safe, effective cleaning.

It depends on your trowel size:

• ¼″ × ¼″ × ¼″ → ~80–100 sq ft
• ¼″ × ⅜″ × ¼″ → ~60–80 sq ft
• ½″ × ½″ × ½″ → ~40–50 sq ft

Grout should fill at least two-thirds of tile thickness. Remove loose sections and re-apply evenly.

Use a pH-neutral cleaner designed for tile or stone. Avoid harsh acids or bleach.

Yes — sealing helps protect against stains. We recommend UltraCare Penetrating SB Sealer for long-lasting protection.

Yes — we stock adhesives, transitions, and leveling materials compatible with multiple flooring types.

Yes, you can tint small sections, but always test first for color consistency.

Warm the surface using a heat gun or industrial dryer, then gently scrape with a knife or trowel.

No — The Tile Shoppe supplies products and materials only. However, our stores can recommend local professionals familiar with our products.

We’re a Canadian-owned company offering factory-direct prices and one of the largest in-stock tile selections in Ontario and Atlantic Canada.