Final sale items cannot be returned or exchanged.
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Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
If you are not completely satisfied with your store or online purchase, simply return the products to any Tile Shoppe store within 14 days of purchase with a valid sales receipt, and we will refund your purchase, subject to the Return policy exceptions below.
For all returns:
Products must be undamaged and in this original packaging. The product must not have been used, installed in any way.
You must return within a maximum of 14 days of the original pickup date of your order
Refund does not apply to Clearance products; products with item codes ending on -FS and special-order products.
Special order can be cancelled within 6 hours from time placing an order with full refund.
Special order cancelled after 6 hours from time placing an order, 30% restocking fee will apply. The amount will be deducted form refund.